Learn with Radicate

Plain-language guides for borrowers, savers and small business owners.

Financial Literacy

Short lessons. Big impact.

Free guides on borrowing, saving, insurance and digital payments — built for first-time customers.

What is an EMI?

Understand how Equated Monthly Installments work, what makes interest "reducing balance," and why the same loan can have very different total costs.

Read guide →

How to budget a household

A simple weekly budgeting method designed for daily wage earners and seasonal income families.

Read guide →

Building a credit history

Why your repayment record matters, how it's tracked, and how a good record opens larger loans at better rates.

Read guide →

Saving for the next season

How to use a recurring deposit to smooth income across harvest, festival and lean months.

Read guide →

Insurance basics

Life, accident and crop insurance explained — what they cover, what they don't, and how to claim.

Read guide →

Digital payments & UPI

Step-by-step on receiving and sending money via UPI, with safety tips for first-time users.

Read guide →
FAQs

Common questions, plainly answered

How long does it take to get a loan?

For first-time customers, expect 7–10 working days from application to disbursal. For existing customers in good standing, top-up loans can be disbursed in 48–72 hours.

What documents do I need?

Aadhaar card, one address proof (utility bill, ration card or voter ID), one passport-size photo, and a bank account in your name. For individual or enterprise loans, additional business proof is required.

Can I pre-pay my loan?

Yes, you can pre-pay any time at no extra cost. You will only pay interest up to the date of pre-payment, calculated on reducing balance.

What if I miss an EMI?

A late payment charge of ₹30 + 18% GST is applicable per missed EMI, plus interest on the overdue amount. We will contact you to understand the reason and work out a way forward. Please don't avoid the conversation — we can usually help.

Is my data safe?

Yes. We follow RBI's data protection guidelines for NBFC-MFIs. Your data is stored on encrypted servers and shared only with regulators or credit bureaus as required by law.

How do I check my outstanding balance?

Log in to the Customer Portal to see your statement, next EMI date, outstanding principal and any dues. You can also visit any branch or call our toll-free number.

Policies & Disclosures

What we publish

Fair Practices Code

How we engage with you — from application to closure.

Download PDF →

Interest Rate Policy

The framework that decides what rate you pay and why.

Download PDF →

Grievance Redressal

Our 3-step escalation matrix with response timelines.

View matrix →

Privacy Policy

How your personal data is collected, used and protected.

Read policy →

Annual Reports

Audited financials and impact reports for the last 3 years.

View reports →

Most Important Document

The MID is given to every customer before disbursal, in your local language.

Download PDF →